COOKIE POLICY
1.ABOUT THIS POLICY
1.1 This policy is issued by Repairs by Post Group Limited (company number 17320383), whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, trading as Repairs by Post and REPiiD (“we”, “us”, “our”). It explains the cookies and similar technologies used on our websites at https://repiid.com and on the REPIID platform (together, the “Platform”).
1.2 Cookies are small files stored on your device. Similar technologies include browser storage and scripts that read information from your device. UK law requires your consent before most of these are used, except where they are strictly necessary for a service you asked for, or fall within a few other exceptions, such as limited analytics you can switch off.
1.3 We don’t use advertising or marketing cookies, and we don’t track you across other websites. If that ever changes, we will ask for your consent first.
2.STRICTLY NECESSARY TECHNOLOGIES
These are needed to run the Platform securely and to provide the service you ask for, so we don’t need your consent. You can’t switch them off on the Platform, although you can block them in your browser, which may stop parts of the Platform working.
| Technology | Set by | What it does | How long it lasts |
|---|---|---|---|
| Sign-in session | Us | Keeps you signed in and protects your account | Until you sign out or the session expires |
| Analytics preference | Us | Remembers if you have switched analytics off | 12 months |
| __cf_bm | Cloudflare | Tells people from automated bots, to protect the Platform | 30 minutes of inactivity |
| cf_clearance | Cloudflare | Records that your browser passed a security check, so you aren’t checked again | Set only after a security check; lasts for the period set in our security settings |
| _cfuvid | Cloudflare | Applies fair-use limits when many people share one internet connection | Set only when that protection is switched on |
| Payment security | Stripe | Prevents fraud on payment pages | As set out in Stripe’s cookie policy at stripe.com/cookies-policy/legal |
| File upload | Filestack | Lets you upload photographs and documents | Only while you upload |
3.ANALYTICS
3.1 We use Cloudflare Web Analytics to count page views and measure how quickly pages load, so we can improve the Platform. It doesn’t use cookies or browser storage, doesn’t build a profile of you, and doesn’t follow you across other websites. It does run a small script that reads technical information from your browser, such as page load times.
3.2 We rely on the legal exception for analytics that are used only to improve our service and that you can switch off. To switch analytics off, use the “Analytics: on / off” switch at the bottom of any page. We will remember your choice with the analytics preference in section 2.
4.MANAGING YOUR CHOICES
4.1 You can switch analytics off at any time using the switch at the bottom of any page. You can also block or delete cookies in your browser settings. Blocking strictly necessary technologies may stop you signing in or paying.
5.CHANGES AND CONTACT
5.1 We will update this policy when the technologies we use change, and each version shows its effective date.
5.2 Questions about this policy: privacy@repiid.com. Our privacy notices explain how we use personal information: customers at https://app.repairsbypostgroup.co.uk/legal/customer-privacy.html and suppliers at https://app.repairsbypostgroup.co.uk/legal/privacy.html.
5.3 This policy is published at https://app.repairsbypostgroup.co.uk/legal/cookies.html.